Booking Rules & Availability Requirements

Welcome to Priority Car Rentals. Whether you are booking a daily commuter vehicle, arranging a luxury airport transfer, or coordinating a full corporate fleet, we are committed to making every step of your rental experience seamless, transparent, and built on trust. Please review these policies before completing your reservation.

1.1 Minimum Age Requirements

All renters and listed drivers must meet the minimum age requirements for their selected vehicle class. Age is verified at the time of pickup using a government-issued ID and driver's license.

Maximum Age Policy: Priority Car Rentals does not impose a maximum rental age. However, drivers aged 75 and older may be required to present a valid medical fitness declaration at select locations. Confirm this requirement when booking at a specific location.

1.2 Valid Driver's License Requirements

• All drivers must hold a valid, government-issued driver's license that is current and unexpired at the time of pickup and throughout the rental period.
• The name on the driver's license must match the name on the reservation exactly.
• International renters must present both their valid foreign driver's license and an International Driving Permit (IDP) if the foreign license is not printed in English.
• Licenses from all U.S. states, Canada, and most internationally recognized jurisdictions are accepted, subject to eligibility verification.

1.3 Payment Method

• A valid physical credit card in the primary renter's name is required at pickup for the security deposit hold.
• Debit cards, prepaid cards, and digital wallets may be accepted at booking but generally cannot be used to release the security deposit.
• Deposit amounts vary by vehicle class and rental length and are disclosed at the time of booking.

2.1 Booking Channels

• Online 24/7 at PriorityCarRentals.com.
• By phone with a Priority Car Rentals reservations specialist.
• Through authorized corporate, event, and travel-partner channels.

2.2 Information Required to Book

• Full legal name of the primary renter and any additional drivers.
• Pickup and return dates, times, and locations.
• Vehicle class or specific listing selected.
• Valid contact email and phone number.
• Payment method for the reservation hold or full prepayment.
• Loyalty or membership number, if applicable.
• Flight number, for airport pickup and chauffeur bookings.

2.3 Reservation Confirmation

An instant confirmation email is sent upon successful booking. Your reservation is not guaranteed until a payment hold has been placed or full prepayment received. Keep your confirmation number available for pickup.

2.4 Modifications

• Modifications to standard rentals may be made up to 2 hours before scheduled pickup, subject to availability.
• Modifications to chauffeur bookings require a minimum of 12 hours advance notice.
• Changes to pickup or return location may incur a relocation fee, assessed by distance and market.
• Requests made inside these windows may be declined or subject to change fees.

3.1 Advance Booking Requirements

3.2 Customer Obligations

• Provide accurate pickup location details — building entrance, terminal number, airline gate, or event venue address.
• Provide a valid contact phone number; the customer or designated contact must be reachable at least 30 minutes before scheduled pickup.
• Notify Priority Car Rentals immediately of any change to flight status, passenger count, or timing.

3.3 Chauffeur Cancellation Fees

4.1 What to Bring at Pickup

• Valid, unexpired driver's license for the primary renter and every additional driver.
• Government-issued photo ID (passport for international renters).
• Physical credit card in the primary renter's name for the deposit hold.
• Reservation confirmation number.

4.2 Vehicle Inspection at Pickup

Before driving away, the customer must complete a joint pre-rental inspection with a Priority Car Rentals staff member. Any pre-existing condition must be noted on the rental agreement at that time.

• Return the vehicle to the agreed location by the scheduled return time.
• Vehicle must be returned in the same condition as received, minus normal driving wear.
• Late returns are billed hourly, converting to a full additional rental day past the daily threshold.
• A post-rental inspection is completed at drop-off; damage or excessive cleaning may be billed against the deposit or credit card on file.

• Standard rentals: 1-day minimum on all classes; longer minimums may apply on luxury, specialty, and cargo classes.
• Peak periods (holidays, major events, festivals) may enforce 2–3 day minimums and require earlier advance booking.
• Chauffeur service: maximum single-booking duration is 12 hours; multi-day packages must be arranged through a corporate or event coordinator.

7.1 Cross-Border & Out-of-State Travel

• One-way rentals between states are permitted on most classes with advance approval and applicable one-way fee. Not available on all routes.
• Canada travel is permitted on approved classes with advance written approval and proof of insurance meeting Canadian requirements.

7.2 How to Request Approval

Submit approval requests at least 72 hours before pickup through our contact form or by phone. Approvals are reviewed case-by-case and are not final until confirmed in writing.

• Only drivers listed on the rental agreement are authorized to operate the vehicle.
• Additional drivers must be present at the pickup counter to present a valid driver's license and photo ID for verification.
• An additional driver fee applies per listed driver per day (exact rate disclosed at booking; waived for approved corporate accounts and qualifying loyalty elite members).
• Every additional driver must meet the same age and eligibility requirements as the primary renter.